Return Policy

At FOKUS, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your eyewear, we offer a return policy under the following conditions:

Return Period

You have 30 days from the date of purchase to return your eyewear for a refund or exchange.

Conditions for Returns

1. Item Condition: To be eligible for a return, your eyewear must be in original condition, meaning it should not be broken, damaged, or altered in any way.

2. Packaging: All items should be returned in their original packaging, including any accessories, tags, and documentation that were included with the product.

3. Proof of Purchase: A receipt or proof of purchase must be included with your return to process the refund or exchange.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@fokusglasses.com to notify us of your intent to return an item. Please include your order number and reason for the return.

2. Return Instructions: We will provide you with detailed instructions on how to return your item.

3. Free Returns: We offer free return shipping for all eligible returns. Instructions for the return label will be provided upon approval.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exceptions

Please note that certain items may not be eligible for return, including:

• Custom-made or personalized eyewear.
• Products marked as "final sale" or "non-returnable."

If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us at info@fokusglasses.com.